Lulora Terms of Service

1. Accepting these Terms

By creating a Lulora account, recording or sending an Ember, or opening a Lulora link, you agree to these Terms.

If you are using Lulora on behalf of an organization, you represent that you have authority to bind that organization.

Where a specific written agreement between you and us conflicts with these Terms, that agreement controls for the subject it covers.

2. Who may use Lulora

You must be at least 13 years old to use the Service. By using Lulora you represent that you are 13 or older. If you are between 13 and 18 (or the age of majority where you live), you may use Lulora only with a parent or guardian's permission, and they accept these Terms with you.

We do not ask for your date of birth and we do not verify age. The Service is not intended for anyone under 13, and this self-attested representation is the mechanism we rely on. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, write to us at privacy@luloraapp.com with enough detail to identify it, and we will close the account and delete the associated recordings and profile information.

The Service is offered only to users with a United States or Canadian mobile number, and it is not directed to or offered for use in the European Union or the United Kingdom. We do not tailor the Service to the laws of those regions.

You may not use Lulora if we have previously terminated your account, or if applicable law bars you from doing so.

3. What Lulora is

Lulora is a keepsake service for voice messages. In broad terms:

• Embers. You record an audio message for a specific person and give us their name, phone number, and email address. We store the recording privately, mint a private link that plays it, and deliver that link — by email, by text where text sending is available, or by handing the link to you to send yourself. Sending an Ember to yourself, which lands directly in your own Trove, requires neither a phone number nor an email address.
• Capsules. Some Embers can be sealed to open on a future calendar date — a Time Capsule for one person, a Crew Capsule for a group. The open date is evaluated in America/Chicago. Until that date our servers refuse to serve the audio, though the recording is stored from the moment you send it.
• Crew. You can save the people you send to. Each Crew entry holds a name, a phone number (required), optionally an email address, and a color and mute setting you choose. Crew never stores a photo of the people you save. If someone you have saved is on Lulora and you have already exchanged an Ember with them, their own profile photo appears beside their name; adding a number alone never reveals it.
• Asks. The author of a Crew Ember can invite specific people to add their own voice to that gift. Each invitee gets a unique, unguessable, single-use ask code. Invitees with a Lulora account see the ask inside the app; everyone else opens a private web link at luloraapp.com/a/<code> to record. Ask links expire, and the recorded voice is added to the gift for its recipient rather than sent back to the person who asked.
• Trove. When you keep an Ember, we record an entitlement bound to your account that lets you replay it. The audio file is not copied into your account — it stays as a single private object, and each replay is served through a short-lived signed link after we verify you are entitled to it. Replay is unlimited. A sealed capsule stays unplayable until its open date.
• Breather. A short guided session for a hard day. See Section 13.

Lulora is a consumer keepsake product. It is not a backup service, an archival service, a system of record, or a communications service designed for emergencies, legal notice, medical information, financial instructions, or any other time-critical or high-stakes purpose. We may change, add, or remove features at any time.

4. Your account and phone-number sign-in

Lulora accounts are created and accessed with a mobile phone number, using a one-time code we send by SMS through our text-messaging provider. There is no password, no email sign-in, and no social sign-in. There is no second factor and no in-app passcode or Face ID lock, so anyone who can receive text messages at your number can sign in to your account.

We will only ever ask for your one-time code on the sign-in screen inside the Lulora app or on the Lulora sign-in page. No one from Lulora will ever ask you for that code by text, email, phone call, or any other channel — if someone does, it is not us. The code is used once to prove you control your phone number and is never stored by us.

Keep control of the phone number and the device that receives your codes. Tell us promptly at privacy@luloraapp.com if you give up a phone number, port it, or believe someone else can receive your codes, so we can help you secure or close the account. Carriers recycle phone numbers, and we cannot detect that on our own.

You are responsible for activity that occurs under your account. Provide accurate information when you sign up and keep it current.

5. Your recordings, and the license you give us

Your recordings, photos, names, notes and other content are yours. Signing up does not transfer ownership of anything to us, and nothing in these Terms lets us use your voice or your likeness to promote Lulora.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, encode, transmit, back up, and display your content solely to operate the Service for you and the people you send to. That includes storing your audio, generating the private link that plays it, delivering that link, and showing your content back to you, to the recipient you chose, and to anyone who opens a private link you share. "Back up" refers to backups performed by our hosting provider rather than anything in the apps — the apps deliberately exclude server-synced data from device backups.

Recordings are held in private storage and released only through short-lived signed links. We do not use your recordings in marketing, advertising, or public materials. We do not sell or license them to anyone. The license extends to our infrastructure and delivery providers strictly to the extent they need it to perform their function for us — see Section 12 for exactly what each provider receives.

The license lasts as long as we host the relevant content. Because removing an Ember from your Sent list or your Trove does not erase the underlying recording (see Section 11), the license continues for as long as any party retains the recording, and ends when the associated account is deleted.

You represent that you have the rights necessary to record, upload and send your content, and that doing so does not violate anyone else's rights or the law.

6. Sending to other people

When you send an Ember, you are asking us to deliver a private link to a person you identify. That message goes out because you asked for it. This section is the most important obligation you take on when you use Lulora.

You represent and warrant that, for every phone number and email address you enter, you have a personal relationship with that person and a good-faith basis to believe they welcome hearing from you at that address — and, where the law requires consent to receive text messages, that you have it. That includes the U.S. Telephone Consumer Protection Act and applicable state analogues, and Canada's Anti-Spam Legislation. You must not use Lulora to contact strangers, to reach someone who has asked you to stop contacting them, to evade a block, or in violation of a protective or restraining order.

Laws in some U.S. states and Canadian provinces require the consent of all parties to a recorded conversation. Compliance with those laws is your responsibility.

The same care applies to the details you save about other people. When you add someone to your Crew you are giving us their name and phone number, and sometimes an email address. Only add people you actually know and whose information you are entitled to share with us for this purpose.

You are responsible for messages sent at your direction. Message and data rates may apply to you and to your recipients, and delivery depends on carriers and mail providers we do not control.

We send texts through our SMS provider. If a recipient replies STOP, that provider blocks further messages from our number to them, and we will not attempt to work around it. Opting out of texts does not delete an Ember someone has already sent: the Ember may still appear in the Lulora app if the recipient has an account, or arrive by email if an email address was provided. To stop hearing from a specific person inside the app, block that sender (Section 9).

Recipients do not need a Lulora account to listen — the link code itself is the credential, and playback and sending a thanks require no sign-in. An account is needed only to keep an Ember permanently in a Trove; guest links expire after 7 days, and capsule Embers stay sealed until their open date. Many recipients will be people who never signed up. Treat them accordingly — a first message from Lulora may be the first they have heard of us.

7. Private links and what they can and cannot protect

An Ember is delivered as a link on Lulora's web domain of the form /e/{code}, where {code} is a 10-character code drawn from a cryptographically secure random source over a 31-character lowercase alphabet that omits lookalike characters — roughly 50 bits of entropy, long enough that it cannot practically be guessed. Crew contribution invitations use the parallel /a/{code} form.

Anyone who has that link can open the page and play the recording. There is no password, no sign-in, and no verification of the holder's identity: possession of the code is the only credential. Playback is still bounded by the link's expiry and, for sealed capsules, by its open date; signing in is required only to save an Ember to a Trove.

Ask links work the same way. They last 14 days rather than 7, and each one accepts a single recording — once a voice has been added, the link will not take another, though the voices stay playable until it expires.

This is a deliberate design choice: it lets you send a message to someone who has never installed the app. But it means the link is the key. If your recipient forwards the text, screenshots it, hands their unlocked phone to someone, or posts it, whoever ends up with that link can listen. We cannot claw it back, and we cannot control what a recipient does with a recording after they have played it, including recording it themselves.

Do not use Lulora for anything you would not accept being heard by someone other than your intended recipient. Do not use it to transmit sensitive information such as financial account details, government identifiers, or health records.

Profile photos are access-controlled rather than published openly: they are stored in a private bucket and served through short-lived signed links, and the app reveals a person's photo only to someone who has an established Ember relationship with them. Note that anyone you send an Ember or an ask link to can see your photo without signing in, because those links are designed to work without an account. Anything shown inside the app can be captured by the people who can see it.

We work to keep the Service secure, but no online service is perfectly secure, and we do not guarantee that a private link will remain private once it leaves our systems.

8. Acceptable use

Use Lulora for what it is for: sending genuine personal messages to people in your life. You agree not to:

• Send content that harasses, threatens, bullies, stalks, defames, or intimidates anyone.
• Record another person without the consent the law where you are requires.
• Send sexual content involving minors, or any content that sexualizes a minor, in any form. This is a permanent, no-warning ban and we report it to the authorities.
• Send content that is unlawful, that infringes someone's copyright, trademark, privacy or publicity rights, or that discloses another person's private information without permission.
• Use Lulora for advertising, solicitation, political messaging, fundraising, spam, or any bulk or automated messaging.
• Impersonate another person or misrepresent who a message is from.
• Upload malware, attempt to breach or probe the Service, bypass access controls or rate limits, scrape or enumerate link codes, reverse engineer the apps except as applicable law allows, or interfere with anyone else's use of the Service.
• Resell, sublicense, or offer the Service to third parties as your own.

You are responsible for your conduct and your content. We may remove content or restrict accounts that we reasonably believe violate this section.

9. Blocking, reporting, and copyright

Blocking. You can block a sender's number from an Ember's manage sheet. Blocking takes effect immediately and automatically for anything new: the sender cannot reach you again. When you block, you choose whether Embers already in your Trove stay yours or leave your Trove too. It does not depend on any review by us. This is the one safety control that is fully in your hands.

Reporting. You can report an abusive Ember to our safety team from its manage sheet in the app, and ask to block the sender in the same step. Reporting is not yet available on ask links or on the web pages where Embers and asks are received. When you file a report, it records who reported, the Ember concerned, the reported sender's phone number, your reason, an explanation of up to 60 characters when you choose "Something else," whether you asked to also block them, and a timestamp. Reports are not readable or deletable by users, and a report filed by you is removed if you delete your account.

What we promise about reports. Lulora is a small operation and we do not run a 24/7 safety desk. We aim to review reports within 24 hours, and we prioritize reports involving safety, minors, and repeated unwanted contact. We do not guarantee any particular outcome, remedy, or action following a report. Depending on what we find, we may take no action, remove the content, disable a link, warn the sender, or terminate an account. We may decline to act on reports that are duplicative, harassing, or made in bad faith. Reporting content to us is not a substitute for contacting law enforcement in an emergency or where a crime may have occurred.

Copyright. If you believe material on the Service infringes your copyright, send a written notice to privacy@luloraapp.com with the subject line "Copyright Notice". To be effective under the Digital Millennium Copyright Act, your notice must include: (a) identification of the copyrighted work you claim has been infringed; (b) identification of the material you claim is infringing, with information reasonably sufficient to let us locate it; (c) your name, mailing address, telephone number, and email address; (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature. We terminate repeat infringers in appropriate circumstances.

10. Free use and paid plans

Every Lulora account includes five free Embers. The allowance is shared across ordinary Embers, self-sends, Time Capsules, Crew Embers, and Crew Capsules. An ordinary Ember or capsule uses one when its private delivery link is created. A Crew Ember uses one when its first contributor invitations are created, so a gift people have already begun recording can always be finished. Drafts and failed attempts do not use the allowance, and deleting or canceling an Ember after it has been used does not return it.

After all five are used, a paid Lulora PRO plan is required to send or begin gathering any further Ember. Receiving, listening, keeping an Ember, maintaining your Crew contacts, and answering someone else's invitation to add a voice remain available without PRO.

• How billing works. Plans are sold only as in-app purchases through Apple's In-App Purchase system on iOS and Google Play Billing on Android. Apple or Google — not us — processes the payment, holds the payment method, and handles the transaction. We never receive or store your card or bank details. Price, currency and applicable taxes are shown at the point of purchase.
• The plans. Monthly at $3.99, yearly at $39.99, and a one-time lifetime purchase at $79.99, or the localized equivalent set by the app store. Monthly and yearly provide the same unlimited PRO access for their paid period; Lifetime provides that access without an expiration for as long as the purchased Lulora account exists.
• Platform access. An Apple purchase unlocks PRO in the iOS app and can restore through the purchaser's Apple account only to the same Lulora account used for the purchase. A Google Play purchase unlocks PRO in the Android app and can restore through the purchaser's Google account only to that same purchased Lulora account. A purchase on one store does not unlock the other platform.
• Account binding and deletion. A store purchase is permanently bound to the Lulora account signed in at purchase; it cannot be transferred to or restored on a different Lulora account. Deleting that Lulora account deletes our entitlement linkage and permanently forfeits paid access, including Lifetime. Apple or Google may continue to show Lifetime as owned, which can prevent buying it again with the same store account, but Lulora cannot restore it to a later Lulora account. Account deletion does not cancel a subscription, so cancel first to avoid renewal charges.
• Auto-renewal. The monthly and yearly plans renew automatically at the end of each billing period, at the price you agreed to, unless you cancel at least 24 hours before the period ends. The lifetime purchase is a one-time payment: it does not renew and there is nothing to cancel.
• Canceling. You manage and cancel in your Apple ID or Google Play account subscription settings, which the app links to from Account. We cannot cancel a store subscription for you. Cancellation stops future renewals; access continues through the end of the paid period. Deleting the app or your Lulora account does not cancel a subscription.
• Refunds. Refunds are governed and handled by Apple's or Google's policies. We cannot issue refunds for store purchases; request them directly from Apple or Google. Except where the law requires otherwise, payments are non-refundable and we do not provide partial-period refunds.
• Trials and promotions. Lulora does not currently offer a free trial or promotional billing rate. If that changes, the store purchase screen will state the duration, eligibility, and price charged afterward before you buy.
• Price changes. If we change the price, the app store will ask for your consent before any renewal at the new price. If you do not consent, the subscription will not renew.
• If a subscription lapses. We do not delete recordings because PRO ended. Scheduled capsules still deliver, and a Crew gift whose invitations were already created can still receive voices and be finished. Future sends use whatever remains of the account's five free Embers; after those are gone, PRO is required again.

The five-Ember limit and current plan state are shown in Account before purchase. We may change the free allowance prospectively on notice, but never charge you without an affirmative store purchase.

11. Keeping, removing, and deleting

No expiration clock. Recordings have no fixed expiration. Sent Embers and recordings kept in your Trove stay available; nothing deletes them on a timer. Private playback links do expire separately — 30 days by default, later for capsules — and are purged after that, so a recipient who never keeps an Ember eventually loses access through the link even though the recording remains.

Removing is not deleting. Please read this carefully, because the words in the app mean something specific. If you are the sender, "remove" hides an Ember from your Sent list; the recipient still has theirs. If you kept someone's Ember, "remove" takes it out of your Trove, and if you tap their link again the Ember comes back. In both cases the recording is retained on our servers. No in-app action deletes an individual stored recording, and we do not currently purge stored audio on a schedule.

An Ember you sent to someone else is now also theirs. Deleting your copy does not reach into their Trove and pull it back, the same way deleting a voicemail you left does not erase it from the other person's phone.

Deleting your account. You can delete your account from within the app. Deleting your account removes your profile, your Crew list, your blocks, your device tokens, the Embers you sent, your Trove, voice contributions you recorded for other people's Crew Embers, and your account-bound purchase entitlement; those gifts lose your contributed voice. Private links used to play your Embers stop working. Because a recipient's saved Ember is a reference to the original rather than a copy, deleting your account also removes those Embers from their Trove. Deletion permanently forfeits paid access, including Lifetime, and does not cancel a subscription. We cannot restore a deleted account or its paid access, so save anything you want to keep and cancel any subscription first.

What deletion cannot reach. It cannot reach anything already taken off Lulora — audio a recipient recorded or saved outside the app, or a link already delivered by text or email. It also does not remove contact information about you held in other people's records: your name and number may remain in another person's Crew list even though your Lulora account and contributed voices are gone.

Backups. Copies may persist briefly in our hosting provider's routine encrypted database backups before those backups roll over. Separately, if you use iOS with device backup enabled, unsent drafts stored on your phone may be included in your own Apple backups, which are governed by Apple's retention and are outside our control.

What we keep. If you report or block a sender, we keep the report and the block record so we can act on repeat behavior; a report identifies the reported sender by phone number and survives that sender leaving Lulora. We keep a record of SMS consent — what you agreed to and when — for as long as the law requires us to be able to evidence it. Operational logs, such as records of notifications we sent you, are deleted automatically after 90 days and are removed when you delete your account. Apple or Google holds the payment record. While your account exists, we keep only the opaque store transaction identifier, product, platform, entitlement state and expiry needed to unlock PRO, prevent one purchase being claimed twice, and react to renewal, cancellation or refund events. After deletion, we remove that account-bound record and retain only a permanent, accountless, non-reversible keyed fingerprint of the purchase chain solely to prevent the forfeited purchase being transferred to a future account; it contains no account ID, product, original transaction identifier, purchase token or store payload.

12. Third-party services, providers, and analytics

Lulora depends on services we do not control: mobile carriers; an SMS provider (Twilio) and an email delivery provider (Resend); cloud hosting and storage providers — Supabase for the backend, database and audio and avatar storage, and Hostinger for the public website and link pages; Apple's and Google's push notification services (APNs and Firebase Cloud Messaging); and the Apple App Store and Google Play for app distribution. Their performance affects yours, and their own terms and privacy practices govern their handling of information.

Providers receive only what their function requires. Your voice recordings are never sent to our SMS, email, or push providers — they stay in private storage and are released only through short-lived signed links. Our SMS and email providers receive the recipient's phone number or email address, your name, and the private link; because that link is what grants access, anyone holding it can play the recording without signing in. Our push providers receive your device token together with the notification text, which includes the sender's name but not the "Open when…" moment. Our web host serves the pages that open a private link and keeps standard server logs, but never receives the recording itself.

Analytics. Today the Service includes no analytics, telemetry, crash-reporting, attribution, advertising, or A/B-testing tooling on iOS, Android, or the web. We collect no advertising identifier and set no cookies or tracking pixels. We do record product-state timestamps — when an Ember is opened, listened to, kept, or thanked — which are shown to the sender as part of the product, not used for measurement or profiling. Our hosting providers generate ordinary server logs, which may include IP address, user agent, and error details containing account identifiers. If we later add measurement, diagnostic, or crash-reporting tooling, we will choose privacy-respecting options and describe the change here or in the app before it takes effect.

The Service surfaces links and direct dial or text handoffs to third-party crisis resources. Those and any other third-party links are provided for convenience. We do not endorse or take responsibility for third-party services or content.

13. Breather, crisis resources, and no medical advice

Breather is a short guided session for a hard day: a brief breathing interlude — an animated "Breathe in… and out." screen lasting about nine seconds, which you can skip — then slow playback of up to three Embers already saved in your Trove, then a close. Playing an Ember during a Breather records that it was listened to, with a timestamp, which the sender can see.

Every step of the flow carries a footnote that opens a "You deserve real care" support screen. That screen lists the 988 Suicide & Crisis Lifeline (available in the U.S., 24/7 — tapping the card places a call to 988; you can also text 988 from your own messaging app), the Crisis Text Line (text HOME to 741741), and the findahelpline.com international directory. These open in your phone's dialer, messaging app, or browser, and are one tap away from the flow rather than displayed inline during the exercise.

Lulora is not a medical device and does not provide medical, psychological, psychiatric, therapeutic, or other professional advice, diagnosis, or treatment. It does not collect medical records, clinical information, or diagnostic data. Breather is a comfort, not a therapeutic intervention and not a substitute for care from a qualified professional. Nothing you record, send, or receive here creates a clinician-patient or counselor-client relationship with us.

We do not monitor recordings for signs of distress, and no one is waiting on the other end of Lulora to intervene. The crisis lines we show are a static list you choose to tap; tapping one tells us nothing.

Lulora is not an emergency service. Do not use it to seek help in a crisis. If you or someone else is in danger or experiencing a medical or mental-health emergency, call 911 or your local emergency number, call 988 in the U.S., or go to the nearest emergency room. Crisis lines listed in the app are operated by independent organizations; we do not control their availability, staffing, or the care they provide, and we do not endorse their clinical adequacy.

14. Termination

You may stop using Lulora at any time, and you may delete your account from within the app as described in Section 11.

We may suspend or terminate your access, remove content, or disable links if we reasonably believe you have violated these Terms, if your use exposes us or others to legal or safety risk, if we are required to do so by law, or if we discontinue the Service. Where circumstances allow, we will give notice and, for less serious issues, an opportunity to correct the problem. For serious violations — including anything involving minors, credible threats, or sustained unwanted contact — we may act immediately and without notice.

This is a right we reserve and exercise at our discretion, not an automated moderation system. Enforcement actions such as removing an Ember or expiring a link code are performed manually. In-app blocking, by contrast, is a control in your hands and takes effect immediately.

We may also discontinue the Service as a whole. If we do, we will make a reasonable effort to give advance notice so you can retrieve your recordings.

On termination, your license to use the Service ends and we may delete your content. Sections 5 (as to content we still host), 6, 8, 9, 15, 16, 17, 18, 20, 21, 22 and 23 survive termination.

15. Disclaimers

Please read this section carefully. It limits what we promise about the Service.

The Service is provided "as is" and "as available," without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that a text message or email will be delivered, delivered on time, or delivered to the right person; that a sealed capsule will open exactly when intended; that recordings will be preserved without loss or corruption; or that a private link will stay private once it leaves our systems. Delivery depends on carriers, mail providers, and devices we do not control.

We are not responsible for the conduct of other users or of recipients, for what a recipient does with a recording you send, or for content sent to you by others.

Some jurisdictions do not allow the exclusion of certain warranties. In those places, the exclusions above apply only to the extent permitted, and you may have rights that these Terms cannot limit.

16. Intellectual property in the Service, and feedback

The Service — including the Lulora name and logo, the apps, the website, the design, the interface, the text and sounds we wrote, and the underlying software — is owned by Hamtech LLC or our licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers any of it to you. This section is about our material, not yours; your recordings and content remain yours under Section 5.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the Lulora apps on devices you own or control, and to use the Service, for your own personal, non-commercial purposes.

You may not copy, modify, adapt, translate, create derivative works from, distribute, publicly display, sell, rent, lease, or sublicense any part of the Service; remove or obscure any proprietary notice; or use our name, logo, or branding without our written permission.

Feedback. If you send us ideas, suggestions, bug reports, or other feedback about Lulora, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose, without obligation or compensation to you. Feedback is not confidential. This does not give us any rights in your recordings or other content.

17. Limitation of liability

To the fullest extent permitted by law, neither Lulora nor its officers, employees, contractors, or suppliers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost goodwill, lost data, or the cost of substitute services, arising out of or relating to the Service — even if we have been advised that such damages are possible.

This expressly includes damages arising from a recording that was not delivered, was delivered late, was lost or deleted, or was heard by someone other than your intended recipient.

Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100). If you have never paid us anything, the cap is one hundred U.S. dollars.

These limits apply regardless of the legal theory and even if a limited remedy fails of its essential purpose. They reflect a reasonable allocation of risk for a service offered at no cost or at a modest price. Nothing here limits liability that cannot be limited by law, including liability for fraud, gross negligence, or willful misconduct where applicable law so provides. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

18. Indemnity

You agree to indemnify and hold harmless Hamtech LLC and its officers, employees and contractors from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of or relating to your content, your use of the Service, your breach of these Terms, or your violation of anyone's rights or of any law — including claims arising from messages we sent at your direction to a phone number or email address you provided.

We will notify you of any such claim and may, at our option, control its defense at your expense. You may not settle a claim in a way that imposes an obligation on us without our written consent.

19. Changes to these Terms

We may update these Terms as the Service changes or as the law requires. When we do, we will change the effective date at the top and, for material changes, give reasonable advance notice — through the app, by text to the number on your account, by email if you have given us one, or on luloraapp.com.

Material changes take effect on the date stated in the notice. Continuing to use the Service after that date means you accept the updated Terms. If you do not accept them, stop using the Service and delete your account.

Changes will not apply retroactively to a dispute that arose before the change took effect.

20. Governing law, courts, and disputes

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules, and by applicable U.S. federal law.

There is no arbitration agreement and no class-action waiver in these Terms. Disputes are resolved in court. Any lawsuit arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Washington, and each of us consents to personal jurisdiction and venue there. This does not prevent either of us from bringing an individual claim in small-claims court where it qualifies, or from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or address ongoing harm.

Before filing, we ask that you contact us at privacy@luloraapp.com and give us thirty days to try to resolve the matter. Most problems can be sorted out that way.

Limitations period. Except where prohibited by applicable law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.

Users in Canada. Nothing in this section removes protections that the law of your province or territory does not permit us to waive. If you are a consumer in Canada, mandatory consumer-protection rules of your province or territory continue to apply despite the choice of law above, and you keep any non-waivable right to bring a claim in the courts of your province or territory, or before a consumer tribunal or authority where one is available. In Quebec, this includes rights under the Consumer Protection Act (Quebec), which cannot be waived by contract.

Language. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont exigé que le présent contrat et tous les documents connexes soient rédigés en anglais.

21. Notices

Notices from us to you. We may give you notice under these Terms in the app, by push notification, by text message to the phone number on your account, by email if you have given us one, or by posting on luloraapp.com. Because Lulora accounts are created with a phone number and an email address is optional, text and in-app notice are our primary channels. Notice is effective when sent, or when posted in the case of a website posting.

Notices from you to us. Notices to us must be in writing and sent to privacy@luloraapp.com. Notice by email is effective on the business day it is sent.

It is your responsibility to keep the contact information on your account current so that notices reach you.

22. App store terms

Apple. The following applies if you obtained the Lulora app from the Apple App Store. These Terms are between you and Hamtech LLC only, and not with Apple. Apple is not responsible for the app or its content. Apple has no obligation whatsoever to furnish any maintenance or support services for the app. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app. Apple is not responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to any legal or regulatory requirement, claims arising under consumer protection or similar legislation, or any claim that the app infringes a third party's intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you as a third-party beneficiary. Your use of the iOS app must comply with the Apple Media Services Terms of Use.

You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Google. If you obtained the Lulora app from Google Play, your use of it must comply with the Google Play Terms of Service, and Google is not a party to these Terms and is not responsible for the app.

23. General terms

These Terms are the entire agreement between you and us about the Service, and they replace any earlier understanding on the subject.

If a provision is found unenforceable, it will be limited or severed to the minimum extent necessary and the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, governmental action or order, failures or interruptions of the internet, telecommunications or mobile carrier networks, power failures, failures of hosting, storage, messaging or email providers, and denial-of-service or other malicious attacks.

Notice to California residents. Under California Civil Code section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

24. Contact

Questions about these Terms, reports of abuse, or requests for help:

• General and support: privacy@luloraapp.com
• Privacy and data requests: privacy@luloraapp.com

For an emergency, contact 911 or 988 rather than us. See Section 13.